Terms & Conditions
The following are terms of a legal agreement between you and Smart Tech Solution LLC and its associated companies. By accessing, browsing and/or using anything by Smart Tech Solution LLC and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. If you do not agree with these terms, do not do business with Smart Tech Solution LLC.
1. Authorization
The client authorizes Smart Tech Solution LLC to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. The evaluation is $70 and no work beyond this evaluation will be charged without explicit client approval.
The client authorizes Smart Tech Solution LLC and, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
2. Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to Smart Tech Solution LLC.
Any property left with Smart Tech Solution LLC unclaimed for 60 days, will be disposed. At which time, Smart Tech Solution LLC shall have no liability to the client or any third party.
3. Limited Liability
Smart Tech Solution LLC shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Smart Tech Solution LLC be liable for any damage to the device, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if the client has been advised of the possibility of damages or loss to persons or property. Smart Tech Solution LLC liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
4. Confidentiality
Smart Tech Solution LLC agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of Smart Tech Solution LLC subject to confidentiality agreements or as required by law.
5. Payment
Payment is due in full upon completion of successful repair and or build, prior to release of the repaired machine (whether shipped, or picked up), unless by special previous arrangement.
The client is financially responsible for all shipping costs, custom duties and taxes to and from Smart Tech Solution LLC.
We accept Cash, PayPal, VISA, MasterCard, American Express, Discover. Smart Tech Solution LLC does not accept checks or money orders.
6. Warranty
14 days warranty on device that Smart Tech Solution LLC has repaired, Smart Tech Solution LLC makes no warranty on data, express or implied, and Smart Tech Solution LLC disclaims any data warranty of any kind.
7. Agreement
The parties shall submit all disputes relating to this Agreement (whether contract, tort or both) to arbitration, in accordance with the Rules of the American Arbitration Association/US business rules. Either party may enforce the award of the arbitrator in a Court of competent jurisdiction. The parties understand that they are waiving their rights to a jury trial. The arbitration shall take place in the Country in which the Smart Tech Solution LLC facility performing the services is located and the laws of the State/County in which such facility is located shall apply.
No fix, no fee policy
Our no, fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer, apart from a small labor fee of 35 percent of the total cost of service or product.
If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so by the customer requesting the engineer not to proceed with the work, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.
If the engineer is able to resolve the problem or effect the repair but is only prevented from doing so because the customer does not possess the required (spare) parts, software CD-ROM or Product Key, then the customer is charged for the engineer’s time spent to that point – i.e., a minimum of 2 hours.
If the engineer provides a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for the engineer’s time spent to that point – i.e. a minimum of 2 hours.
The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning or so.
Disclaimer
Although all attempts are made to provide accurate, current and reliable information, you should recognize the possibility that errors may exist in the information available by Smart Tech Solution LLC. Smart Tech Solution LLC expressly denies any warranty of the accuracy, reliability, or timeliness of any information made available by Smart Tech Solution LLC and shall not be held liable for any losses caused by reliance upon the accuracy, reliability, or timeliness of the information. A person who relies upon information made available by Smart Tech Solution LLC does so at the person’s own risk.
Before following any advice or installing any software or hardware recommended or mentioned by Smart Tech Solution LLC, you are strongly encouraged to do a full backup of your data and system Smart Tech Solution LLC shall under no circumstances be responsible for data loss or system failure.
Services and products advertised by Smart Tech Solution LLC may be modified or discontinued without prior notice. Prices for services or products are subject to change without prior notice.